FAQ 

Learn how we protect your privacy, manage personal information, and handle data sharing with third parties in our FAQ and Help.

Popular Questions

 

Youphoria Coaching is committed to providing high-quality, trauma-informed services to our clients, including NDIS participants and individuals experiencing mental health challenges. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au

Personal Information is any information or opinion that identifies an individual. Examples include:
 – Name, address, email address, phone number
 – Date of birth, Medicare/NDIS number, emergency contacts
 – Details related to disability, mental health, physical or psychosocial wellbeing
 – Appointment and session history, goals, and progress notes
We collect this information to:
 – Deliver safe, person-centred social work and exercise physiology services
 – Fulfil our obligations under the NDIS and other relevant reporting frameworks
 – Maintain accurate clinical records and manage appointments
 – Monitor progress, evaluate service outcomes, and write necessary reports (e.g.,NDIS progress or review reports)
-  Communicate with clients, caregivers, and support teams
 – Meet our legal, administrative and professional obligations
This information is gathered through interviews, forms, correspondence, phone calls, emails, direct interactions, and referrals from support coordinators, general practitioners, allied health professionals, or government agencies.

We often collect sensitive information, including health information and data relating to disability, mental health, and support needs. This may also include details around cultural background, neurodivergence, trauma history, and care team contacts. Sensitive information is only collected:
 – With your informed consent
 – When required to provide you with safe and effective care
 – As required or authorised by law
 -For secondary purposes directly related to the primary purpose, where you would reasonably expect this

Where reasonable and practicable, we collect your Personal Information directly from you. However, information may also be provided by third parties (e.g., GPs, support coordinators, psychologists, allied health colleagues). We will take reasonable steps to inform you when this occurs.

We may disclose your Personal Information:
 – To third parties directly involved in your care (e.g., support coordinators, NDIS planners, other providers), with your consent
 – In clinical or funding-related reports required by the NDIS or other programs you participate in
 – Where legally required (e.g., mandatory reporting, court subpoenas)

  • Book a GP appointment and ask for a Chronic Condition Management Plan (from 1 July 2025, this will be a GPCCMP).
  • If eligible, the GP refers them to our wonderful Exercise Physiologist (EP) Katie using a Medicare referral form.
  • Clients may get 5 subsidised sessions per calendar year.
  • The patient must have a formal diagnosis of a Complex Neurodevelopmental Disorder or an eligible lifelong disability, such as autism (ASD), ADHD, Intellectual disability, other cognitive, learning, or communication disabilities.
  • Book a GP appointment and ask for a Complex Neurodevelopmental Plan.
  • If eligible, the GP refers them to our wonderful Exercise Physiologist (EP) Katie using a Medicare referral form.
  • A maximum of 10 services can be allocated in each course of treatment.

Sessions are $80 for 50 minutes.
Medicare component is bulk billed with $20 out of pocket cost 

Yes – the medicare component will be bulk billed.

The sessions run for 50 minutes – comprising of 30 minutes with Exercise Physiologist and 20 minutes with an online self guided social work program.

Ruth will support this implementation. Clients will receive a notebook, this guided journal becomes your companion throughout the program, offering weekly check-ins, strengths-based reflections, and supportive prompts grounded in social work models like the PACE approach, metaphor work, and solution-focused practice. Created to nurture safety, growth and self-leadership. And Ruth loves value adding!!!

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We’re always here for you — reach out anytime with questions, thoughts, or support needs, and we’ll respond with care.